Welcome Guest, you are in: <root>BPHC UDS PLSCAREWare 5CAREWare 6Healthy Start • Login

Page History: CAREWare 6 Unlocking User Accounts using the CW Admin

Compare Page Revisions

3 2 1 0 Current 3 2 1 0

« Older Revision - Back to Page History - Newer Revision »

Page Revision: Fri, 27 Dec 2019 15:11

The business tier can also be used to reset a user account. This requires stopping the CAREWare Business Tier Server service, so users will need to be logged out to use this option.


To reset a user account using the CW Admin, follow the instructions here:

1. Go to C:\Program Files\CAREWare Business Tier.
2. Right click CW Admin.
3. Click Run as Administrator.
4. Once the utility opens, click the Stop Server button.
5. Click the Common Storage Settings tab at the top.
6. Click the cmm_st_pk column header to sort the list alphabetically.
7. Scroll to ResetLockoutAndPasswordForUser in the cmm_st_pk column.
8. In the cmm_st_text column next to the ResetLockoutAndPasswordForUser, enter the user account you want to  unlock.
9. Click any column/row to save the change.
10. Go back to the first tab by clicking Server Settings.
11. Click Start Server.
12. Log in to CAREWare using the locked account.
13. The user is prompted to provide a new password.
14. Once the password is reset, the user is prompted to log in again.
    

To download these instructions click here.

Back to CAREWare 6 and CAREWare 5 Program Administrator FAQ